FAQ

Yes! We are excited to offer a 30% Bulk Discount on our Handbag Collection. A bulk order is a minimum of 10 or more of the same item or similar items. (ie. variety of makeup bags, toiletry rolls, Franny Packs etc.) If you'd like to place a bulk order, please contact us through our Contact Us Form so we can send you your unique, one-time discount code.

If you'd like to place a Bulk Order on other items on the website, please contact us so we can let you know if those items are available for bulk ordering.

Yes. You can place an order as a guest with no obligation to create an account, however we do recommend that you create an account. Creating an account gives you the ability to check your order history, check your order status, track your order and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.southernhomesteadmercantile.com/register and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at hello@southernhomesteadmercantile.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Your estimated delivery date appears when you choose your shipping option at checkout. These dates are approximate and not a guarentee. In-Stock items ship within 3-5 business days and are delivered within 2-7 days once in transit.

The estimated delivery dates do not include made-to-order signs. Once your sign has made it through production and quality control, it will be shipped within 24-48 hours, and delivered in 2-7 business days depending on the shipping method. We are not responsible for your package or the delivery once it has left our warehouse.

Tracking information is provided in your shipping confirmation.

We typically only cancel orders if there’s a problem with stock. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. Because of this, we do not offer order cancellations.

Yes, you can alter your order! Please check to make sure your order is eligible for changes. Not sure if you can alter or edit your order, reply to your order confirmation email or email us at hello@southernhomesteadmercantile.com. We cannot remove items from your order.

We can:

• Add a product to your order
• Adjust the quantity of any item in your order
• Change the color option for custom signs (Must be done within 1 hour of placing your order)
• Update, change or correct names or numbers on custom signs (Must be done within 1 hour of placing your order)

If you ordered a wall sign and your sign order has already been submitted to our production team, we cannot alter, edit or change anything. 

Yes! We proudly personally pack and ship every order direct from our warehouse. We do not use fulfillment centers or 3rd party vendors.

Orders that require shipping within the U.S. will be delivered within 3 to 5 days of your shipping confirmation, depending on your preferred shipping method. Once your order is with the carrier, the shipping and delivery of your package is dependant on the carrier.

The current production time for personlized and made-to-order signs is 2-3 weeks, not including shipping times. If you are unsure if the sign you'd like to order is made-to-order, please contact us via email or our chat box, and we can let you know.

We currently only ship within the United States. 

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your shipping confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

In-stock items ship within 1-7 business days. During sales and holidays, it may take up to 10 business days. We try to ship orders as quickly as possible, but if there is a delay in shipping your order, we are waiting for a shipment of inventory to arrive. In some cases, if you order multiple items, we will split your shipment and ship in-stock items first. 

Some signs are made-to-order and the current processing time is 7-10 business days. If for any reason there is a delay in shipping your order, we will contact you by email, if provided.

You can only use one coupon code per order (unless otherwise stated). Don't forget that we also offer ShopPay, which works with discounts! ShopPay lets you split your total into interest-free payments. You also recieve Free Shipping on orders of $75 or more. (No code needed!)

If you ever have a problem with a discount code, please let us know! As long as it's a valid code, we can help you navigate your checkout to ensure you get your discount.

Any order $75+ ships FREE!

We strive to keep shipping costs as low as possible. Please keep in mind that the weight of some items makes it hard to keep costs low, based on where the item is shipping. However, all orders $75+ ship free! We have smaller, less expensive items on our website to help you reach the 'Free Shipping' threshold, especially when it's less expensive than what the shipping costs would be.

Purchases may be returned for store credit only.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return for store credit. 

To be eligible for a return, your item must be:

• In the same condition that you received it
• With original tags still attached (if tags are present)
• In its original packaging
• Returns are for store credit only and your credit never expires.

You’ll also need the order number to process your return request.

If your return item is received without the original tags still attached, your refund will not be approved. You will be issued store credit for 50% of the amount of your order minus return shipping in the form of an e-gift card that will be emailed to you.

FINAL SALE ITEMS

• Wall Signs (Our signs are made-to-order)
• Sale Items (Items listed in any of our Sale Collections)
• Textiles (such as pillow covers, pillows inserts, and throws)
• Discounted/Sale Items (including any items ordered with a discount code)
• Personalized Or Monogrammed Items
• Fragrance Products (Such as Candles and Diffusers)

To start a return, you can contact us at hello@southernhomesteadmercantile.com. If your return request is accepted, we’ll send you instructions on how and where to send your package and email you your return label. You are responsible for the return shipping costs. Items sent back to us without first requesting a return will not be accepted.

**We do not accept returns on sale items, including items bought with a discount code, or gift cards.**

You can always contact us for any return questions at hello@southernhomesteadmercantile.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item using the e-gift card issued to you. If you are requesting an exchange, please make sure to state that with your request, and not as a return request.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically issued an e-gift card for the amount of the returned item, less the shipping cost. If not approved, you'll receive an e-gift card for 50% of the purchase price, less the shipping cost.