Purchases may be returned for store credit only.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return for store credit.
To be eligible for a return, your item must be:
- In the same condition that you received it
- With original tags still attached (if tags are present)
- In its original packaging
- Returns are for store credit only and your credit never expires.
You’ll also need the order number to process your return request.
If your return item is received without the original tags still attached, your refund will not be approved. You will be issued store credit for 50% of the amount of your order minus return shipping in the form of an e-gift card that will be emailed to you.
FINAL SALE ITEMS
- Wall Signs (Our signs are made-to-order)
- Sale Items (Items listed in any of our Sale Collections)
- Textiles (such as pillow covers, pillows inserts, and throws)
- Discounted/Sale Items (including any items ordered with a discount code)
- Personalized Or Monogrammed Items
- Fragrance Products (Such as Candles and Diffusers)
To start a return, you can contact us at firstname.lastname@example.org. If your return request is accepted, we’ll send you instructions on how and where to send your package and email you your return label. You are responsible for the return shipping costs. Items sent back to us without first requesting a return will not be accepted.
**We do not accept returns on sale items, including items bought with a discount code, or gift cards.**
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item using the e-gift card issued to you. If you are requesting an exchange, please make sure to state that with your request, and not as a return request.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically issued an e-gift card for the amount of the returned item, less the shipping cost. If not approved, you'll receive an e-gift card for 50% of the purchase price, less the shipping cost.