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FAQ

Payment

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover.

You can also pay using Shop Pay:

For orders over $50, select installments at checkout to split your purchase into 4 interest-free payments.

  • No fees, ever.

  • No impact on your credit score.

Ordering and delivery

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account, however we do recommend that you create an account. Creating an account gives you the ability to check your order history, check your order status, track your order and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.southernhomesteadmercantile.com/register and follow the instructions on-screen.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at hello@southernhomesteadmercantile.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within three to ten days of your shipping confirmation, depending on your preferred shipping method. 

What countries do you ship to?

We currently only ship within the United States. 

How much is shipping?

Shipping costs depend on the item/s you’ve ordered and the state where it’s being delivered. Please refer to the delivery cost table in your cart to check the postage fees for different destinations. We understand that shipping costs are higher than usual right now, but if your order value is more than $25, we provide a free shipping coupon code within the U.S.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your shipping confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

When will my order ship?

In-stock items ship within 3-5 business days. We try to ship orders as quickly as possible, but if there is a delay in shipping your order, we are waiting for a shipment of inventory to arrive. In most cases, if you order multiple items, we will split your shipment and ship in-stock items first. 

Some signs are made-to-order and ship within two weeks. If for any reason there is a delay in shipping your order, we will contact you by email, if provided.

 

Can I use more than one coupon code?

While we try to offer multiple codes, only one can be used per order. We always try to offer a free shipping code, but if you have a coupon code for a discount that saves you more than shipping, use it! We want you to get the best discount possible! Don't forget that we also offer ShopPay, which works with discounts! ShopPay lets you split your total into interest-free payments!