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FAQ

  • What is the option to pay in installments on Shop Pay?
  • Which payment methods are accepted if I use the option to pay in installments on Shop Pay?
  • Is there a limit to how much I can spend on a single Shop Pay Installments order?
  • Can I buy gift cards with Shop Pay Installments?
  • Are there late fees?
  • What if I miss an installment payment?
  • What if I make a return on a purchase made through installments with Shop Pay?
  • Have more questions?
  • Can I place an order without creating an account?
  • Where is my order confirmation?
  • When is my estimated delivery?
  • Why has my order been canceled?
  • Can I alter my order?
  • Do you ship directly from your warehouse?
  • When will my order arrive?
  • What countries do you ship to?
  • How much is shipping?
  • Can I track my order?
  • When will my order ship?
  • Can I use more than one coupon code?
  • Can I return or exchange an item?

Shop Pay

What is the option to pay in installments on Shop Pay?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.

 

*Rates from 0% APR 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

For non-interest bearing orders, debit and credit cards are accepted through Shop Pay. For interest bearing orders, you can only pay using a debit card.

Is there a limit to how much I can spend on a single Shop Pay Installments order?

Yes, $17,500 USD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes.

Can I buy gift cards with Shop Pay Installments?

You can't purchase gift cards using Shop Pay Installments. If you want to purchase gift cards along with Shop Pay Installments eligible products, then you need to place two separate orders.

Are there late fees?

No, there are no late fees if you miss a scheduled payment.

What if I miss an installment payment?

There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Installments in the future. If you have questions about a missed installment payment, then you can contact Affirm support for assistance.

What if I make a return on a purchase made through installments with Shop Pay?

To request a refund, contact the store where you purchased your item. Using their return policy, the store will advise if a return is possible. If a return is possible, then the store will advise how much the refunded amount will be. After your refund is processed, the refund amount will be applied to your original payment method within 3-10 business days and your balance will be updated.

If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-10 business days.

If your order is made with interest payments, then the paid interest isn't refunded. When you make payments, the funds are first applied to the accrued unpaid interest and then to the principal. Interest is the cost of borrowing, and isn't refundable.

Have more questions?

For questions about installment payments on Shop Pay, visit https://shoppay.affirm.com/.

Ordering and delivery

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account, however we do recommend that you create an account. Creating an account gives you the ability to check your order history, check your order status, track your order and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.southernhomesteadmercantile.com/register and follow the instructions on-screen.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at hello@southernhomesteadmercantile.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

When is my estimated delivery?

Your estimated delivery date appears when you choose your shipping option at checkout. These dates are approximate and not a guarentee. In-Stock items ship with in 24-72 hours and are delivered within 2-7 days once in transit.

The estimated delivery dates do not include made-to-order signs. Once your sign has made it through production and quality control, it will be shipped within 24-48 hours, and delivered in 2-7 business days depending on the shipping method. We are not responsible for your package or the delivery once it has left our warehouse.

Tracking information is provided in your shipping confirmation.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

Can I alter my order?

Yes, you can alter your order within 2 hours of placing it. Not sure if you can alter or edit your order, reply to your order confirmation email or email us at hello@southernhomesteadmercantile.com.

We can:

  • Add a product to your order
  • Adjust the quantity of any item in your order
  • Change the color option for custom signs
  • Update, change or correct names or numbers on custom signs

If your sign order has already been submitted to our production team, we cannot alter, edit or change anything. 

Do you ship directly from your warehouse?

Yes! We proudly personally pack and ship every order direct from our warehouse. We do not use fulfillment centers or 3rd party vendors.

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within three to five days of your shipping confirmation, depending on your preferred shipping method. Once your order is with the carrier, the shipping and delivery of your package is dependant on the carrier.

The current production time for personlized and made-to-order signs is 3 weeks, not including shipping times. If you are unsure if the sign you'd like to order is made-to-order, please contact us via email or our chat box, and we can let you know.

What countries do you ship to?

We currently only ship within the United States. 

How much is shipping?

Shipping costs depend on the item/s you’ve ordered and the state where it’s being delivered. Please refer to the delivery cost table in your cart to check the postage fees for different destinations. We understand that shipping costs are higher than usual right now, but if your order value is more than $25, we provide a free shipping coupon code within the U.S.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your shipping confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

When will my order ship?

In-stock items ship within 1-5 business days. We try to ship orders as quickly as possible, but if there is a delay in shipping your order, we are waiting for a shipment of inventory to arrive. In some cases, if you order multiple items, we will split your shipment and ship in-stock items first. 

Some signs are made-to-order and the current processing time is 3 weeks. If for any reason there is a delay in shipping your order, we will contact you by email, if provided.

 

Can I use more than one coupon code?

You can only use one coupon code per order (unless otherwise stated). Don't forget that we also offer ShopPay, which works with discounts! ShopPay lets you split your total into interest-free payments. You also recieve Free Shipping on orders of $75 or more. (No code needed!)

If you ever have a problem with a discount code, please let us know! As long as it's a valid code, we can help you navigate your checkout to ensure you get your discount.

Returns

Can I return or exchange an item?

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, with tags (if tags are present), and in its original packaging. You’ll also need the order number. Returns/refunds will only be approved on items that were damaged in shipping, or you received the wrong item.

To start a return, you can contact us at hello@southernhomesteadmercantile.com. If your return is accepted, we’ll send you instructions on how and where to send your package. You are responsible for the return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@southernhomesteadmercantile.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), fragrance products such as candles and diffusers, custom products (such as special orders or personalized items), textiles (such as pillow covers, throws and pillow inserts) and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you are requesting an exchange, please make sure to state that with your request, and not as a return request.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded the amount, less the shipping cost, on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. Refunds will only be approved on items that were damaged in shipping, or you received the wrong item.