FAQ

Yes. You can place an order as a guest with no obligation to create an account, however we do recommend that you create an account. Creating an account gives you the ability to check your order history, check your order status, track your order and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.southernhomesteadmercantile.com/register and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at hello@southernhomesteadmercantile.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Your estimated delivery date appears when you choose your shipping option at checkout. These dates are approximate and not a guarentee. In-Stock items ship with in 24-72 hours and are delivered within 2-7 days once in transit.

The estimated delivery dates do not include made-to-order signs. Once your sign has made it through production and quality control, it will be shipped within 24-48 hours, and delivered in 2-7 business days depending on the shipping method. We are not responsible for your package or the delivery once it has left our warehouse.

Tracking information is provided in your shipping confirmation.

We typically only cancel orders if there’s a problem with stock. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

Yes, you can alter your order within 2 hours of placing it. Not sure if you can alter or edit your order, reply to your order confirmation email or email us at hello@southernhomesteadmercantile.com.

We can:

• Add a product to your order
• Adjust the quantity of any item in your order
• Change the color option for custom signs
• Update, change or correct names or numbers on custom signs

If your sign order has already been submitted to our production team, we cannot alter, edit or change anything. 

Yes! We proudly personally pack and ship every order direct from our warehouse. We do not use fulfillment centers or 3rd party vendors.

Orders that require shipping within the U.S. will be delivered within three to five days of your shipping confirmation, depending on your preferred shipping method. Once your order is with the carrier, the shipping and delivery of your package is dependant on the carrier.

The current production time for personlized and made-to-order signs is 3 weeks, not including shipping times. If you are unsure if the sign you'd like to order is made-to-order, please contact us via email or our chat box, and we can let you know.

We currently only ship within the United States. 

Shipping costs depend on the item/s you’ve ordered and the state where it’s being delivered. Please refer to the delivery cost table in your cart to check the postage fees for different destinations. We understand that shipping costs are higher than usual right now, but if your order value is more than $25, we provide a free shipping coupon code within the U.S.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your shipping confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

In-stock items ship within 1-5 business days. We try to ship orders as quickly as possible, but if there is a delay in shipping your order, we are waiting for a shipment of inventory to arrive. In some cases, if you order multiple items, we will split your shipment and ship in-stock items first. 

Some signs are made-to-order and the current processing time is 3 weeks. If for any reason there is a delay in shipping your order, we will contact you by email, if provided.

You can only use one coupon code per order (unless otherwise stated). Don't forget that we also offer ShopPay, which works with discounts! ShopPay lets you split your total into interest-free payments. You also recieve Free Shipping on orders of $75 or more. (No code needed!)

If you ever have a problem with a discount code, please let us know! As long as it's a valid code, we can help you navigate your checkout to ensure you get your discount.

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, with tags (if tags are present), and in its original packaging. You’ll also need the order number. Returns/refunds will only be approved on items that were damaged in shipping, or you received the wrong item.

To start a return, you can contact us at hello@southernhomesteadmercantile.com. If your return is accepted, we’ll send you instructions on how and where to send your package. You are responsible for the return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@southernhomesteadmercantile.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), fragrance products such as candles and diffusers, custom products (such as special orders or personalized items), textiles (such as pillow covers, throws and pillow inserts) and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you are requesting an exchange, please make sure to state that with your request, and not as a return request.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded the amount, less the shipping cost, on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. Refunds will only be approved on items that were damaged in shipping, or you received the wrong item.