FAQ

Yes. You can place an order as a guest with no obligation to create an account, however we do recommend that you create an account. Creating an account gives you the ability to check your order history, check your order status, track your order and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.southernhomesteadmercantile.com/register and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at hello@southernhomesteadmercantile.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Yes, you can change your order, if eligible! See eligibilty below. Please check to make sure your order is eligible for changes before contacting us with those changes. Not sure if you can alter or edit your order, reply to your order confirmation email or email us at hello@southernhomesteadmercantile.com. We cannot remove items from your order. We also cannot add coupon codes or gift cards to your order once it has been placed.

Changes we can make:

• Add a product to your order
• Change the color option for custom signs (Must be done within 1 hour of placing your order)
• Update, change or correct names or numbers on custom signs (Must be done within 1 hour of placing your order)

We Cannot:

• Add coupon codes or previously issued gift cards to your order
• Cancel an order once it's been placed
• Remove items from your order

If you ordered a wall sign and your sign order has already been submitted to our production team, we cannot alter, edit, cancel or change anything. 

No, we do not accept order cancellations. There is only a short amount of time between when you place your order and when we start processing it. Because of this, we do not offer order cancellations.

No, we cannot add a coupon code or gift card to an order once it has been placed. There are no exceptions to this policy. 

In-stock items ship within 3-5 business days. During sales and holidays, it may take up to 10 business days. We try to ship orders as quickly as possible, but if there is a delay in shipping your order, we are waiting for a shipment of inventory to arrive. In some cases, if you order multiple items, we will split your shipment and ship in-stock items first. 

Some signs are made-to-order and the current processing time is 10-14 business days. If for any reason there is a delay in shipping your order, we will contact you by email, if provided.

Orders are fulfilled and shipped Monday- Friday.

**Please keep in mind, if you pay for UPS 3 Day Select Shipping, it is three days from the date of shipment, not from the date the order is placed. **

Orders that require shipping within the U.S. will be delivered within 2 to 5 days of your shipping confirmation, depending on your preferred shipping method. Once your order is with the carrier, the shipping and delivery of your package is dependant on the carrier.

The current production time for personlized and made-to-order signs is 10-14 business days, not including shipping times. If you are unsure if the sign you'd like to order is made-to-order, please contact us via email or our chat box, and we can let you know.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your shipping confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

We understand that delayed or late packages can be frusterating. Southern Homestead Mercantile is not responsible for delayed, lost or stolen packages. Once your package has left our warehouse and is with the carrier, the responsibility for the shipment falls on the carrier. We see the same information you see when it comes to tracking your package, and unfortunately we don't know anymore than what the tracking information shows.

If you have issues with your delivery, we recommend contacting the carrier.

USPS - 1-800-275-8777

UPS - 1-800-742-5877

FEDEX - 1-800-463-3339

To find missing mail or to file a claim, visit the HELP or SUPPORT section of the carriers' website for more information. 

We are sorry to hear that an item/items from your order arrived damaged. Please email customer service a picture of the damaged item/items within the first 48hours of receiving your shipment. Once the request has been reveiwed, they will determine if they are able to replace the item or offer store credit. 

Yes! We proudly personally pack and ship every order direct from our warehouse. We do not use fulfillment centers or 3rd party vendors.

We currently only ship within the United States. 

We strive to keep shipping costs as low as possible. Please keep in mind that the weight of some items makes it hard to keep costs low, based on where the item is shipping. We currently offer free shipping on orders of $100 or more, including any discounts. We have smaller, less expensive items on our website to help you reach the 'Free Shipping' threshold, especially when it's less expensive than what the shipping costs would be.

You can only use one coupon code per order (unless otherwise stated). Don't forget that we also offer ShopPay, which works with discounts! ShopPay lets you split your total into interest-free payments. You also recieve Free Shipping on orders of $100 or more. (No code needed!)

If you ever have a problem with a discount code, please let us know! As long as it's a valid code, we can help you navigate your checkout to ensure you get your discount.

Yes! We are excited to offer a 30% Bulk Discount on our Handbag Collection. A bulk order is a minimum of 10 or more of the same item or similar items. (ie. variety of makeup bags, toiletry rolls, Franny Packs etc.) If you'd like to place a bulk order, please contact us through our Contact Us Form so we can send you your unique, one-time discount code.

If you'd like to place a Bulk Order on other items on the website, please contact us so we can let you know if those items are available for bulk ordering.

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.

*Rates from 0% APR 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.

For non-interest bearing orders, debit and credit cards are accepted through Shop Pay. For interest bearing orders, you can only pay using a debit card.

Yes, $17,500 USD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes.

You can't purchase gift cards using Shop Pay Installments. If you want to purchase gift cards along with Shop Pay Installments eligible products, then you need to place two separate orders.

No, there are no late fees if you miss a scheduled payment.

There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Installments in the future. If you have questions about a missed installment payment, then you can contact Affirm support for assistance.

To request a refund, contact the store where you purchased your item. Using their return policy, the store will advise if a return is possible. If a return is possible, then the store will advise how much the refunded amount will be. After your refund is processed, the refund amount will be applied to your original payment method within 3-10 business days and your balance will be updated.

If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-10 business days.

If your order is made with interest payments, then the paid interest isn't refunded. When you make payments, the funds are first applied to the accrued unpaid interest and then to the principal. Interest is the cost of borrowing, and isn't refundable.

For questions about installment payments on Shop Pay, visit https://shoppay.affirm.com/.

Purchases may be returned for store credit only.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return for store credit. 

**We try to process returns quickly, especially on popular items. Some items are limited stock, so 7 days allows for us to process returns and exchanges as soon as possible. We also try to limit the amount of time an item wanting to be returned is sent back for sanitation reasons, and to ensure that the quality of the item is still in brand new condition.**

To be eligible for a return, your item must be:

• In the same condition that you received it
• With original tags still attached (if tags are present)
• In its original packaging
• Returns are for store credit only and your credit never expires.
• Items purchased with a Free Gift Promotion are eligible for exchange only. It can only be exchanged for a different color, but must be the same item.

You’ll also need the order number to process your return request.

If your return item is received without the original tags still attached, your refund will not be approved. You will be issued store credit for 50% of the amount of your order minus return shipping in the form of an e-gift card that will be emailed to you.

FINAL SALE ITEMS

• Wall Signs (Our signs are made-to-order)
• Sale Items (Items listed in any of our Sale Collections)
• Textiles (such as pillow covers, pillows inserts, and throws)
• Mirrors
• Glass items
• Discounted/Sale Items (including any items ordered with a discount code)
• Personalized Or Monogrammed Items
• Bath & Body Products
• Fragrance Products (Such as Candles and Diffusers)

To start a return, visit our Return Center, or you can contact us at hello@southernhomesteadmercantile.com.

If your return request is accepted, we’ll send you instructions on how and where to send your package and email you your return label. Unless you've purchased Re:do, you are responsible for the return shipping costs. Items sent back to us without first requesting a return will not be accepted.

**We do not accept returns on sale items, including items bought with a discount code, or gift cards.**

You can always contact us for any return questions at hello@southernhomesteadmercantile.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item using the e-gift card issued to you. If you are requesting an exchange, please make sure to state that with your request, and not as a return request.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically issued an e-gift card for the amount of the returned item, less the shipping cost. If not approved, you'll receive an e-gift card for 50% of the purchase price, less the shipping cost.

To start a return,click here. Providing the return is within 7-days of delivery, and meets our return criteria, we will issue you with a return label by email. You need to print this off and attach it to the packaging of the product when returning it to us. 

Return Policy:

Purchases may be returned for store credit only.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return for store credit. 

FINAL SALE ITEMS

• Wall Signs (Our signs are made-to-order)
• Sale Items (Items listed in our Sale Collection)
• Discounted/Sale Items (including any items ordered with a discount code)
• Textiles* (such as pillow covers, pillows inserts, and throws)
• Personalized Or Monogrammed Items
• Fragrance Products (Such as Candles and Diffusers)
• Bath & Body Products
  *Due to safety and health concerns.

To be eligible for a return, your item must be:

• In the same condition that you received it
• With original tags still attached (if tags are present)
• In its original packaging
• Returns are for store credit only and your credit never expires.

You’ll also need the order number to process your return request.

If your return item is received without the original tags still attached, your refund will not be approved. You will be issued store credit for 50% of the amount of your order minus return shipping in the form of an e-gift card that will be emailed to you.

Sale items and Gift Cards are final sale.

See our full policy here.