Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return for store credit. 

All eligible returns will be returned for STORE CREDIT or EXCHANGE only. To be eligible for store credit, your item must be in the same condition that you received it, with tags (if tags are present) and plastic still attached, and in its original packaging. You’ll also need the receipt or proof of purchase. 

** Your return/exchange will be subject to a 50% Store Credit of the purchase price if the item appears used and the original tags and plastic packaging is not intact (for handbags; if it's not intact around the handles and strap).

To see if you are eligible for a return, you can contact us at hello@southernhomesteadmercantile.com. If your return request is accepted, we’ll send you instructions on how and where to send your package. You are responsible for the return shipping costs and return packaging. Items sent back to us without first requesting a refund will not be accepted. If the item is damaged upon return, the return will not be eligible for store credit and the return will not be accepted.

You can always contact us for any return questions at hello@southernhomesteadmercantile.com.

Redo Returns are eligible on select items. Please see Exclusions/ Non-Returnable List below.

To start a prepaid Redo Return, visit our Return Center.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.

Exclusions / Non-returnable items
Certain types of items cannot be returned, seasonal items (such as seasonal collections like Christmas Collection, Autumn/Fall Collection, etc), perishable goods (such as food, flowers, or plants), fragrance products such as candles and diffusers, made-to-order signs, custom products (such as special orders or personalized items), textiles* (such as pillow covers, throws and pillow inserts), Curated Collections and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
*Due to safety and health concerns.

Seasonal collections, Sale items and Gift Cards are final sale.

Exchanges
If you are requesting an exchange, please make sure to state that with your request, and not as a return request. You are responsible for the return shipping and the shipping cost of the new item, unless you've purchased Re:do.

Refunds
We will notify you once we’ve received your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded the amount, less the shipping cost, on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. Refunds will only be approved on items that are no longer in stock or if our inventory count was incorrect.