Order Agreement
At Southern Homestead Mercantile, it is our goal to provide the best order process and customer service. Please review the following order agreement of what to expect when ordering:
Sign Lead Time
Please note that all lead times are approximate and are subject to change. Lead times are strictly quoted as production time only and do not include transit time. The current lead times for made-to-order signs is 5-7 weeks. Please allow an additional 1-2 weeks for shipping. If multiple items are ordered together, the full order may be shipped in partial shipments as available. You will receive communication via Shipping Confirmation Email for each shipment showing the included items.
Final Sale
FINAL SALE ITEMS INCLUDE:
- Wall Signs
- Made-to-order items
- Mirrors
- Glass items
- Seasonal/Sale Items (Already discounted items and items listed in a Sale Collection)
- Textiles* (such as ottomans, rugs, pillows, pillow covers, pillow inserts, and throws)
- Personalized Or Monogrammed Items
- Fragrance Products (Such as Candles and Diffusers)
- Bath & Body Products
*Due to sanitation and health concerns.
The items listed are final sale and are not eligible for return or exchange. Once the order has been placed into our system, those items cannot be modified or canceled.
Variations May Occur
Exact match on products with certain fabrics, wood, and other natural materials or handmade products cannot be guaranteed. Handmade items are considered unique; no two items are the exact same.
Order Payment
Payment is made in full at the time the order is placed. We do not accept order cancellations. There is only a short amount of time between when you place your order, and when we start processing it. Because of this, we do not offer order cancellations.
Damaged or Defective Items
Each item is inspected to ensure that it meets our quality standards. It is the responsibility of the recipient to inspect all items once they have been delivered. Should any transit damage be discovered please contact us immediately. Be sure to attach pictures of the damage to include the product and the packaging.
Final sale and other large items are not eligible for return at this time. If your item arrived damaged or the wrong piece was delivered, please take photos for reference and contact us within 48 hours. A member of our team will be in touch with next steps.
Shipping
We offer free shipping on orders of $150 or more. **Exclusions may apply.
In-stock items ship within 3-7 business days.
The current production time for made-to-order signs is 5-7 weeks (not including weekends, holidays or shipping time).
** Large items such as signs and wall decor over a certain size, large vases, floral and greenery picks, bedding and furniture items (such as ottomans) are excluded from Free Shipping. **
We try to ship orders as quickly as possible, but if there is a delay in shipping your order, we are waiting for a shipment of inventory to arrive. In some cases, if you order multiple items, we may split your shipment and ship in-stock items first.