Charlotte Pillow

In-stock items ship within 3-7 business days.

*Please note: We do not accept order cancellations*

We try to ship orders as quickly as possible, but if there is a delay in shipping your order, we are waiting for a shipment of inventory to arrive. In some cases, if you order multiple items, we may split your shipment and ship in-stock items first. 

Most signs are made-to-order and the current processing time is 10-14 business days. If for any reason there is a delay in shipping your order, we will contact you by email, if provided.

Purchases may be returned for store credit only.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return for store credit. 

*Please note: We do not accept order cancellations*

FINAL SALE ITEMS

• Wall Signs (Our signs are made-to-order)
• Made-to-order items
• Mirrors
• Glass items
• Sale Items (Items listed in our Sale Collection)
• Textiles* (such as pillow covers, pillow inserts, and throws)
• Personalized Or Monogrammed Items
• Fragrance Products (Such as Candles and Diffusers)
• Bath & Body Products
  *Due to safety and health concerns.

To be eligible for a return, your item must be:

• In the same condition that you received it
• With original tags and plastic still attached (if tags are present)
• In its original packaging
• Returns are for store credit only and your credit never expires.

You’ll also need the order number to process your return request.

If your return item is received without the original tags still attached, your refund will not be approved. You will be issued store credit for 50% of the amount of your order minus return shipping in the form of an e-gift card that will be emailed to you.

Sale items and Gift Cards are final sale.

See our full policy here.

We do not accept order cancellations. There is only a short amount of time between when you place your order, and when we start processing it. Because of this, we do not offer order cancellations.